At Road-Pad, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a clear, fair, and straightforward return and refund process.
You may return eligible items within 30 days of receiving your order.
To qualify, returned products must:
Be unused and in their original condition
Include all original packaging, accessories, and tags
Not fall under excluded categories (see Non-Returnable Items)
No restocking fees are charged.
Our support team is always available to guide you through the process.
Defective, Damaged, or Incorrect Items:
If you receive an item that is damaged, faulty, or different from what you ordered, return shipping is free.
Change of Mind:
If the item is no longer needed, or the wrong size/color was chosen, the customer is responsible for the return shipping cost.
Shipping fees paid at checkout (if any) are non-refundable.
Contact Us: Email support@road-pad.com with your order number and reason for return.
Repack the Item: Use the original packaging and include all accessories/manuals.
Ship: Follow the return authorization instructions we provide. You may use the recommended carrier or your preferred option.
After we receive your returned item, it undergoes a standard inspection to verify:
Condition of the product
Completeness of packaging/accessories
Compliance with return eligibility criteria
Refund Timeline:
Approved refunds are initiated within up to 7 business days after inspection.
Your bank, card issuer, or payment processor may require an additional 3–10 business days to post the refund to your account.
You will receive a confirmation email once your refund has been processed.
If you need a different color, size, or product, contact us at support@road-pad.com and we’ll arrange a fast exchange. Exchange availability depends on stock.
For hygiene, safety, or legal reasons, some items cannot be returned. These will be clearly marked as non-returnable on their product pages.
For more details, visit our FAQ page or reach out to our customer service team.