Shipping policy

At Road-Pad, we aim to make your shopping experience seamless by offering clear, transparent, and reliable shipping guidelines. All orders within the United Kingdom qualify for Free Delivery.

Shipping Coverage

This shipping policy applies to orders shipped to customers located in the United Kingdom. We only ship to the United Kingdom exclusively.

Delivery Schedule

Here’s what you can expect for order processing and delivery:

  • Delivery Location: Orders are delivered directly to the customer’s address
  • Order Cut-off Time: 14:00 (GMT+00:00) Greenwich Mean Time (London)
  • Order Processing Time: Orders are handled every business day.
  • Handling Time: 1 to 3 business days.
  • Shipping Time: 5 to 7 business days after handling.
  • Estimated Delivery Time: 6 to 10 business days from the date of purchase.

Once your order is processed, it will be shipped via one of our trusted delivery partners.

Carrier Partners & Service Levels

To ensure safety, accuracy, and timely delivery, we use the following carriers and service levels:

Primary Carrier (UK Deliveries):

  • Royal Mail

Backup/Secondary Carriers (if required):

  • Hermes (Evri)

  • DPD Local

These carriers are used for special circumstances such as oversized packages, rural areas, or during peak seasonal demand.

Shipping Costs

  • Standard Shipping (UK): Free on all orders.

Geographic Scope & Exceptions

We currently ship to:

  • United Kingdom (All regions) — Mainland, Highlands, Islands

  • International destinations — No International Destination.

Exceptions / Restrictions:

  • Deliveries to remote islands or high-security zones may require additional time.

  • PO Box deliveries may not be supported for certain carriers.

  • Severe weather, postal strikes, or peak holiday periods may affect delivery schedules.

Delivery Concerns

If you experience any issues such as:

  • Delays

  • Lost packages

  • Damaged items

  • Wrong or incomplete deliveries

Please contact our customer service team immediately. We will work with the carrier to resolve the issue promptly.

Order Tracking

Once your order ships, you’ll receive an email confirmation containing:

  • A tracking number

  • A link to track your package through our tracking page

Contact Information

For more details, visit our FAQ page or reach out to our customer service team.

  • Business Name: Road-Pad
  • Address: 5 Olive Close, Burbage, Hinckley, LE10 2PE, United Kingdom
  • Phone: +44 7352979808
  • Email: support@road-pad.com
  • Business Hours (GMT):
  • Monday – Saturday: 9:00 AM – 6:00 PM
  • Sunday: Closed
  • Response Time: We aim to respond to all inquiries within 24 hours on business days.